Shipping policy

Last updated: June 18, 2026

This policy describes how the Grand Emporium handles delivery and what to do if something goes wrong.

Order Preparation

Orders are typically processed and prepared within 3–7 business days before dispatch. Preparation time and delivery time are separate — your total delivery window is both combined.

If your order has not been dispatched within 8 business days of payment confirmation, please contact us at clientservices@thegrandemporium.com and we will investigate on your behalf.

Delivery

After dispatch, standard shipping has an average transit time of 10 business days. Most orders arrive within 15 days of dispatch. Estimated delivery times are shown at checkout and are estimates only — actual delivery may be affected by customs clearance, carrier delays, peak season volumes, or events outside our control.

Shipping Costs

Shipping costs are calculated based on your location and order size and are shown clearly at checkout before you confirm your purchase.

Duties and Taxes

We ship all orders via a method that includes no import fees. The shipping cost shown at checkout is the total charge — no additional fees are applied on delivery in most cases. In some remote areas, local customs fees may still apply due to local regulations and are the customer's responsibility where they apply.

International Shipping

We ship to most countries worldwide. Due to carrier restrictions or other external factors, certain destinations may occasionally become temporarily unavailable. If we are unable to ship to your location, we will notify you and issue a full refund.

Tracking

Once your order is dispatched, you will receive a tracking notification by email. Use the tracking number provided to monitor your delivery.

Failed Deliveries

If a carrier attempts delivery and is unable to complete it, they will leave a notification with instructions for rescheduling or collection. If a package is returned to us due to an incorrect address or failure to collect, re-shipping costs will be the customer's responsibility.

Lost or Delayed Packages

If your package has not arrived by the estimated delivery date, contact us at clientservices@thegrandemporium.com within 7 days of the estimated delivery date. Claims submitted outside this window may not be eligible for a resolution.

Contact

For any questions about your delivery, email us at clientservices@thegrandemporium.com. We are here if anything goes wrong.