Privacy policy
Last updated: June 18, 2026
This Notice describes how the Grand Emporium collects, uses, and protects your personal information when you use our Services, including when you:
Visit our website at thegrandemporium.com or any website of ours that links to this Notice.
Make a purchase or place an order through our store.
Engage with us in other related ways, including sales, marketing, and events.
Questions or concerns? If you still have questions after reading this Notice, contact us at legal@thegrandemporium.com.
1. Personal Information We Collect
The types of personal information we collect depend on how you interact with us. We may collect the following:
Identifiers — your full name, email address, billing address, shipping address, and phone number.
Financial information — payment card details, transaction records, and payment confirmations, processed securely via our payment processors.
Order information — items you view, add to your cart, purchase, or return, and your order history.
Account information — your username, password, preferences, and settings.
Device and usage information — your IP address, browser type, device identifiers, and how you interact with our store.
Communications — information you share when you contact our customer service team.
2. How We Collect Your Personal Information
We collect personal information from the following sources:
Directly from you — when you create an account, place an order, contact us, or otherwise provide information to us.
Automatically through our store — through cookies and tracking technologies when you visit or interact with our Services.
From our service providers — including Shopify, our production and fulfilment partners, Klaviyo, and our payment processors.
From third parties — including Meta and Google in connection with our advertising activity.
3. How We Use Your Personal Information
We use your personal information only for the following purposes:
Fulfilling your orders. To process payments, pass your order and shipping details to our production and fulfilment partners, and send order confirmation and tracking notifications.
Managing your account. To create and maintain your account, remember your preferences, and provide a personalised shopping experience.
Marketing. To send you marketing emails about new collections and offers via Klaviyo — unsubscribe at any time using the link in any email we send — and to run limited retargeting and lookalike advertising on Meta and Google. We do not participate in broader advertising networks beyond these two platforms.
Security and fraud prevention. To detect and investigate suspicious or fraudulent activity and protect our store and our customers.
Customer service. To respond to your inquiries, process returns, and maintain our relationship with you.
Legal compliance. To comply with applicable law and enforce our terms and policies.
4. How We Share Your Personal Information
We do not sell your personal information. We may share it with third parties only in the following circumstances:
Shopify — our store platform. See the Shopify Consumer Privacy Policy for details.
Our production and fulfilment partners — when you place an order, we share your name and shipping address with the relevant partner solely to enable production and delivery of your order.
Klaviyo — our email marketing platform, which stores your email address and purchase history to manage our marketing communications.
Meta and Google — to enable limited retargeting and lookalike advertising. These platforms process your information in accordance with their own privacy policies.
Payment processors — to securely process your transactions.
Legal and regulatory authorities — when required by law or to protect the rights, property, or safety of our customers or our business.
Business transfers — in the event of a merger, acquisition, or sale of assets.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our store, remember your preferences, analyse usage, and deliver advertising. Some cookies are necessary for the store to function. Others support analytics and advertising and can be managed through your browser settings or our cookie consent tool.
Third-party services including Shopify, Meta, and Google may place their own cookies on your device. We are not responsible for third-party cookies. You can opt out of Google and Meta advertising through their respective privacy centres.
6. International Transfers
We are a global store and your personal information may be transferred to and processed in countries other than where you live. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with this Notice.
7. How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfil the purposes in this Notice or as required by applicable law. When your information is no longer needed, we delete or anonymise it securely.
8. How We Protect Your Information
We use appropriate technical and organisational measures to protect your personal information, including SSL encryption, secure storage, and access controls. No method of data transmission or storage is completely secure, however, and we cannot guarantee the absolute security of your information.
9. Children
The Grand Emporium is not intended for use by anyone under 16. We do not knowingly collect personal information from anyone under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at legal@thegrandemporium.com and we will delete it promptly.
10. Third-Party Links
Our store may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing any personal information with them.
11. Your Rights
Depending on where you live, you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. You may also withdraw consent for marketing at any time by unsubscribing from our emails or contacting us directly.
To exercise any of these rights, contact us at legal@thegrandemporium.com. We will respond promptly and in accordance with applicable law.
12. Changes to This Notice
We may update this Notice from time to time. When we do, we will post the revised version at thegrandemporium.com and update the date above. Your continued use of our Services after any update constitutes your acceptance of the revised Notice.
13. Contact
For all privacy-related questions or requests:
The Grand Emporium
legal@thegrandemporium.com
Wolverhampton, United Kingdom
See also our Legal Notice for information about our intellectual property and copyright.